Colebys Jewellers

Warranty and Returns

Please read though the below terms and conditions carefully & familiarise yourself with them.

Exchange & Warranty

We provide 12 months warranty on all items commencing from time of purchase. The warranty covers manufacturing defects only. The warranty does not cover damages to item(s) such as; wear & tear, scratches, dents or any other defected / broken parts caused to items whether physical and/or accidental damage. You are fully responsible for your item(s) from and thereafter the time of purchase and we strongly advise you are confident on aftercare / upkeep on your item, we will make clear how best to care for your item(s) but if there is anything you are unsure about we advise you, contact us via email immediately and we will endeavour to respond within 1 working day.

In the unlikely event that there is a manufacturing defect on the item covered by our warranty, all warranty repairs must be handled directly through Colebys Jewellers, items adjusted and/or repaired in any way whether fully or part repaired by any third parties will void all warranties provided by Colebys Jewellers.

If for whatever reason you wish to return the item purchased from us, you can do so within 14 days from purchase. We do not offer refunds, however your entitled to a credit note or an exchange.

Refunds & Faulty Goods

We offer a full refund on faulty goods within a 30 day period from the day of collection / delivery.

By purchasing any item(s) from us, you agree to all of the above terms & conditions.